Bill Scan Troubleshooting and File Upload Statuses
Gravity supports data uploaded via spreadsheets and document (pdf) formats for ingestion and transcription, and via integrations to directly pull in activity data. Once data is uploaded, Gravity's technology will extract the data, and our team will selectively review the data to ensure accuracy and completeness.
This guide outlines what you can expect after uploading a document to Gravity, and helps troubleshoot any issues that may arise.
File Verification
Documents such as .pdfs that are uploaded to Gravity are first processed using AI-supported technologies to extract relevant information. In addition, all files undergo validation to ensure that the data extracted is complete and accurate as there are many different formats, naming conventions, and document structures that may warrant closer scrutiny.
Data uploaded as a spreadsheet is structured and complete, and does not undergo further validation.
What do the statuses mean?
When data is provided to Gravity via a spreadsheet, document, or integration, you will see the following statuses.
Spreadsheets (.xlsx, .xls, .csv)
| Status | Definition | Action |
| Processed | The file is uploaded and the relevant activity data are extracted. | None, you are good to go! |
| Attached | The file is attached to a piece of activity data that is manually input for reference. Activity data within the file are not automatically extracted. | You are good to go if you intend for the file to be an attachment. If you think that the data should be extracted instead, please upload the file via the “Upload CSV/XLSX” button. |
Documents (.pdf)
| Status | Definition | Action |
| Processing | Your file has been uploaded and Gravity has started extracting relevant activity data from the file. | Hang tight, we are processing the file. |
| Processed, Gravity QA | This is a new file type that Gravity needs to take a closer look at. Gravity will train our system to be able to accurately extract data. | None required from you. |
| Processed ✅ | This file has been reviewed by Gravity and the relevant activity data are accurately extracted. | None, you are good to go! |
| Needs Action | This file cannot be processed as it is missing critical information. | Please manually enter the data if known, or upload a new file. |
| Unsupported Bill Type | This type of bill or document is not supported by Gravity. | Please upload your data in a different format, such as a spreadsheet, or reach out to Gravity if you’d like to see this type of bill supported. |
| Unsupported Language | This bill is not in a Gravity-supported language. | Please upload bills in a Gravity-supported language, or reach Gravity if you’d like to see a new language supported. |
| Attached | The file is attached to a piece of activity data that is manually input for reference. Activity data within the file are not automatically extracted. | You are good to go if you intend for the file to be an attachment. If you think that the data should be extracted instead, please upload the file via the dropzone. |
Integration
| Status | Definition | Action |
| Connected | Your credentials are accepted, the connection with the provider is established, and all available data have loaded into the platform. | None, you are good to go! |
| Loading | Your credentials are accepted, the connection with the provider is established, and we are working on pulling data into the platform. | You will see data being pulled in over the next minutes to hours (depending on the exact provider). Check back later! |
| Needs Attention | The credentials provided may have an error (e.g. wrong username/ password) or other action is required for Gravity to be able to pull data (e.g. enrollment in electronic billing is required to access online statements). | Please remediate the issue and try again. |
| Under Review | The credentials provided are valid, but there is a technical issue with the integration. | Hang tight, Gravity will resolve this and reach out if any further action is needed. |
Language Support
Gravity currently supports English language electricity, fuel, natural gas, and waste bills. Support for other languages and bill types is on the roadmap. If you'd like to see a non-English language supported, please let us know using the Help and Support button on the bottom right of the screen!
Uploading Zipped or Password-Protected Files
If the file you're looking to upload is zipped (the file type is .zip) or password protected, please follow the below guidance for to unzip or unlock the file prior to upload. For your and Gravity's security, our system does not automatically unzip or unlock files for bill scan.
After the file is unzipped or password is removed from a file, simply upload it into the dropzone for processing.
Please don’t hesitate to reach out to support@gravityclimate.com with questions.